Frequently Asked Questions
The Cambridge Exams Centre – Nord office is open on Tuesdays and Thursdays, 1600 – 1800 only.
For that reason please see the FAQ page before contacting the centre.
If the answer to your question is not given there, please use the Contact form to get in touch. Urgent matters will be dealt with as soon as possible.
Please be patient if you do not get an immediate reply.
“Cambridge Assessment English is monitoring the situation with the spread of Novel Coronavirus very closely. Our top priority is to ensure the health and safety of candidates and their families, and of the staff in our centres. We will do everything we can to minimise disruption for candidates, parents and teachers, while complying fully with international best practice and the advice of national and local healthcare authorities.
We will publish regular updates on this page: https://www.cambridgeenglish.org/cmp/novel-coronavirus-2019″/”
“Cambridge Assessment English verfogt die Situation bezüglich der Verbreitung des neuen Coronavirus in Deutschland und Österreich genau. Unsere Priorität ist es, die Gesundheit und Sicherheit unserer KandidatInnen und ihrer Familien sowie die der MitarbeiterInnen unserer Zentren zu gewährleisten. Wir werden unser Bestes tun, um die Unannehmlichkeiten für SchülerInnen, Eltern und LehrerInnen innerhalb der Richtlinien der jeweiligen Regierungen und der Gesundheitseinrichtungen so gering wie möglich zu halten.
Auf dieser Seite werden regelmäßig Aktualisierungen zur internationalen Situation in englischer Sprache veröffentlicht: https://www.cambridgeenglish.org/de/cmp/coronavirus-covid-19/”
After receiving an official confirmation of your registration from the Centre Manager, withrawals from a test or exam are only possible if:
– You live in a ‘high risk area’ and are unable to travel. This must be confirmed by the Robert Koch Institut or as the result of a regional or national lockdown.
– You are ill on the day of your test/exam. If you have acute signs of a cold (such as fever, cough, shortness of breath, muscle or joint pain, sore throat, headache, cold, diarrhoea) or any other illness you must stay at home and contact the centre manager immediately. In such cases we will arrange for you to take an exam on a different day.
– You, or a member of your immediate family have been tested positive for the coronavirus and you are in quarantine. In which case you must contact the Centre Manager immediately.
If you live in Germany, there are currently no restrictions which prevent you from taking an exam/test at one of our centres (Hamburg, Heide & Flensburg).
If you live in another country, and will be travelling to Germany within 14 days of your exam/test, you must send an outline of your travel plans to the Centre Manager immediately after your registration has been confirmed.
It is your responsibibility to regularly check the status of your region on the list of high risk areas according to the Robert Koch Institut (RKI). If your region appears on this list you must again contact the Centre Manager immediately.
If you travel to/from an area listed as high risk by the RKI within 14 days of the exam you will not be permitted to take the exam/test.
You must not visit the exams centre.
Send us a copy of your test result and we will arrange a full refund of your fee.
In the event of the unexpected closure of a school, or an exam venue, the exam will be postponed until the earliest available date after the venue re-opens.
If an exam has to be cancelled, however, you will be entitled to either a free transfer to the same exam at a later date, or a full refund your fee.
All candidates will be asked to wash their hands before the start of the written tests. The use of hand sanitiser/disinfectant are also strongly encouraged, but it is the candidate’s responsibility to provide these for their own use.
You must avoid shaking hands with any other candidates or exam day staff.
All candidates are asked to bring protective mouth coverings (i.e. wear a face mask) when arriving at an exam venue as well as during the exam.
It is your responsibility to provide your own mask but not a requirement.
Candidates for B2 First, C1 Advanced and C2 Proficiency exams will need to remove their face masks for the test day photos.
If an examination is cancelled we will immediately apply to Cambridge Assessment English for either a free transfer to an exam at a later date, or for a full refund of your fee.
If you need your result for an application for further study, we recommend that you contact your university or UCAS to explain the situation. We will gladly support this with an official confirmation.
The maximum number of candidates allowed in a standard classroom for exams depends on the condition that candidates will be seated at least 2 metres from one another, for both written and spoken tests.
Candidates will be seated 2 Metres apart from one another during the written and speaking tests.
Candidates for computer-based exams will be provided with their own mouse and a pair of gloves, should they wish to wear these. Equipment will be disinfected before and after each exam.
We ask that you bring your own set of wired headphones for the listening test. These must be checked by the invigilation staff.
Unless you are able to provide medical evidence for the exemption of wearing a face mask, you must keep your mouth and nose covered during all written tests as well as during the breaks.
Students giving presentations are currently exempt from wearing masks, so you may remove your mask for speaking tests if you wish to do so.