Frequently Asked Questions
Due to the COVID-19 crisis, the Cambridge Exams Centre – Nord office was closed until 10 August 2020.
For that reason please see the FAQ page before contacting the centre.
If the answer to your question is not given there, please use the Contact form to get in touch. Urgent matters will be dealt with as soon as possible.
Please be patient if you do not get an immediate reply.
Cambridge Assessment English is monitoring the situation with the spread of Novel Coronavirus very closely. Our top priority is to ensure the health and safety of candidates and their families, and of the staff in our centres. We will do everything we can to minimise disruption for candidates, parents and teachers, while complying fully with international best practice and the advice of national and local healthcare authorities.
We will publish regular updates on this page: https://www.cambridgeenglish.org/cmp/novel-coronavirus-2019/
Cambridge Assessment English verfogt die Situation bezüglich der Verbreitung des neuen Coronavirus in Deutschland und Österreich genau. Unsere Priorität ist es, die Gesundheit und Sicherheit unserer KandidatInnen und ihrer Familien sowie die der MitarbeiterInnen unserer Zentren zu gewährleisten. Wir werden unser Bestes tun, um die Unannehmlichkeiten für SchülerInnen, Eltern und LehrerInnen innerhalb der Richtlinien der jeweiligen Regierungen und der Gesundheitseinrichtungen so gering wie möglich zu halten.
Auf dieser Seite werden regelmäßig Aktualisierungen zur internationalen Situation in englischer Sprache veröffentlicht: https://www.cambridgeenglish.org/de/cmp/coronavirus-covid-19/
Payment details may only be sent once we are sure that an exam can proceed as planned.
The United Kingdom remains in ‘lockdown’. We do not know how long this situation will remain.
For exams, due to take place in August and September, we are watching the situation very closely. If you have registered for an exam during this time, we ask for your patience. Please rest assured that you will be notified of any changes as soon as possible.
In the event of the unexpected closure of a school, or an exam venue, the exam will be postponed until the earliest available date after the venue re-opens.
If an exam has to be cancelled, however, you will be entitled to either a free transfer to the same exam at a later date, or a full refund your fee.
All candidates will be asked to wash their hands before the start of the written tests. The use of hand sanitiser/disinfectant are also strongly encouraged, but it is the candidate’s responsibility to provide these for their own use.
You must avoid shaking hands with any other candidates or exam day staff.
All candidates are asked to bring protective mouth coverings (i.e. wear a face mask) when arriving at an exam venue as well as during the exam.
It is your responsibility to provide your own mask but not a requirement.
Candidates for B2 First, C1 Advanced and C2 Proficiency exams will need to remove their face masks for the test day photos.
If an examination is cancelled we will immediately apply to Cambridge Assessment English for either a free transfer to an exam at a later date, or for a full refund of your fee.
If you need your result for an application for further study, we recommend that you contact your university or UCAS to explain the situation. We will gladly support this with an official confirmation.
The maximum number of candidates allowed in a standard classroom for exams in 15. In larger auditoriums, or school halls, this number may be increased.
All candidates will be seated at least 2 metres from one another, for both written and spoken tests.
Candidates will be seated 2 Metres apart from one another during the written and speaking tests.
We kindly ask that if you wish to withdraw your registration for an exam, please tell us at least 7 days in advance of your first test.
If you withdraw your registration with less than 7 days notice, your registration will be transferred to a later exam in 2020 (if available) or 2021.
If you are unable to attend your test as a result of precautions against the spread of the Coronavirus, for example if you are unable to travel to the test venue, have recently visited a high-risk area, or are unwell on the day of the test, you must contact the Centre Manager to tell us about this.
Any candidates who will have returned to Germany from abroad up to 14 days before and exam day must notify the centre immediately.
Candidates for computer-based exams will be provided with their own mouse and a pair of gloves, should they wish to wear these. Equipment will be disinfected before and after each exam.
We ask that you bring your own set of wired headphones for the listening test. These must be checked by the invigilation staff.